Video Visit with Interpreter Services with Zoom

Prepare for your video visit with interpreter services

Video visits with interpreter services use the Zoom mobile app. Follow these instructions to get started.

Download the OhioHealth app from the Apple App Store or Google Play.

Open the OhioHealth app and sign in to MyChart.
Select your telehealth appointment under Upcoming Appointments on the home screen, or under Visits on your MyChart home screen.
Tap eCheck-In, and follow the prompts on the screen.
Once you tap Submit, your setup is complete and you are ready for your video visit.

Open the OhioHealth app and sign in to MyChart. Make sure your eCheck-in is complete.
Select your telehealth appointment under Upcoming Appointments, or under Visits on your MyChart home screen.
Tap Join Video at the bottom of the screen. You'll arrive in a virtual waiting room. Your appointment will begin when your provider joins the call.

Once your provider joins, a pop-up will appear. Tap Join with Video.
When prompted, tap Call Over Internet for audio (or choose to use your phone for audio). If this is your first telehealth appointment, you may not automatically see this option. Just tap the screen, then tap Join Audio, and Call Over Internet will appear. You may also need to give the OhioHealth app permission to use your camera and microphone.
You're now connected and can begin speaking with your provider.

Download and install Zoom Client for Meetings. This will be used for your video visit.
Once Zoom is installed, test your connection at Zoom.us/Test.

Sign in to OhioHealth MyChart to complete the eCheck-In (First Step) process.
Click Visits at the top of the screen.
Click on your telehealth appointment.
Click Verify Your Information to begin eCheck-In and follow the prompts on the screen.
Once you click Submit, your setup is complete and you are ready for your video visit.

Sign in to OhioHealth MyChart at the time of your visit to complete any necessary previsit steps with a medical assistant or your doctor.
Click Visits at the top of the screen.
Click on your telehealth appointment.
Click Begin Video Visit.
You will arrive in the OhioHealth Virtual Health waiting room. Stay on this page until your provider joins you.

Once your provider joins, a pop-up will appear. Click Join with Video.
When prompted, click Join with Computer Audio (or choose to use your phone for audio). You may need to give Zoom permission to use your camera and microphone.
You're now connected and can begin speaking with your provider.