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(ON HOLD) OhioHealth Telehealth

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Video Visit with MyChart

Step-by-step instructions for your video visit

To connect to your video visit, use a desktop or laptop computer with a camera and speaker, or headphones with a microphone. You can also use a tablet or phone through the OhioHealth app.

We recommend using Google Chrome as your web browser for the best experience.

Select the device you'll be using for your video visit

Computer

Mobile phone and tablet

InstructionsTroubleshooting

Computer

Computer

InstructionsTroubleshooting

Mobile phone and tablet instructions

Step one: Download the OhioHealth app

Download the OhioHealth app from the Apple App Store or Google Play.

Image of OhioHealth icon

Step two: Complete your eCheck-In

  • Open the OhioHealth app and sign in to MyChart.
  • Select Complete eCheck-In under your telehealth appointment, or under Visits on your MyChart home screen.
  • Follow the prompts on the screen. You will share your medical history, medications and insurance information so your provider is ready for your visit.
  • Once you tap Submit, your setup is complete and you are ready for your video visit. 
Image of MyChart phone screen

Step three: Begin your video visit

  • Open the OhioHealth app and sign in to MyChart. Make sure your eCheck-In is complete.
  • Select your telehealth appointment under Upcoming Appointments, or under Visits on your MyChart home screen.
  • Tap Join Video at the bottom of the screen. You'll arrive in a virtual waiting room. Your appointment will begin when your provider joins the call.
Image of phone screen with upcoming telehealth appointment

Computer instructions

Step one: Log in

Log in to OhioHealth MyChart at MyChart.OhioHealth.com.

Step two: Complete your eCheck-In

  • Click Visits at the top of the screen, then click on your telehealth appointment.
  • Click Verify Your Information to begin eCheck-In.
  • Follow the prompts on the screen. You will share your medical history, medications and insurance information so your provider is ready for your visit.
  • Once you click Submit, your setup is complete and you are ready for your video visit. 

Step three: Begin your video visit

  • In OhioHealth MyChart, click Visits at the top of the screen, then click on your telehealth appointment. Make sure your eCheck-In is complete.
  • You'll be asked if you would like to test your audio and video. You can select it if you want to test yours prior to your appointment.
  • Click Begin Video Visit. You'll arrive in a virtual waiting room. Your appointment will begin when your provider joins the call.