Patient Rights at Southeastern Medical Center
You have the right to the best care.
Please review the information on this page to help us provide you with quality care.
Complaint Process
Southeastern Medical Center has a strong commitment to the resolution of patient grievances or complaints. We take your feedback seriously. We offer a number of options you can use, should you have a question or concern about the care you've received.
Internal Complaint Solutions
If you have concerns or suggestions involving patient experience, quality of care or safety while at Southeastern Medical Center, please contact any hospital team member, administrator, charge nurse or department manager. You can also contact our:
Customer Experience Department: (740) 435-CARE or care@seormc.org.
State and Federal Agencies
The Ohio Department of Health also offers a complaint hotline, reachable by:
Phone: 1 (800) 342-0553
Email: HCComplaints@odh.ohio.gov
Fax: (614) 564-2422
Mail: Department of Health Complaint Unit, 246 N. High St., Columbus, OH 43215
The Joint Commission
The Joint Commission has a complaints process you can use to report a concern. Contact the commission via:
Web: jointcommission.org
Fax: (630) 792-5636
Email: patientsafetyreport@jointcommission.org
Mail: Office of Quality and Patient Safety, The Joint Commission, 1 Renaissance Blvd., Oakbrook Terrace, IL 60181