Patient Rights at Berger Hospital
You have the right to the best care.
Please review the information on this page to help us provide you with quality care.
Complaint Process
At Berger Hospital, we take your feedback seriously. We offer a number of options you can use, should you have a question or concern about the care you've received.
Internal Complaint Solutions
If you have concerns or suggestions involving patient experience, quality of care or safety while at Berger Hospital, please contact any hospital team member, administrator, charge nurse or department manager. You can also contact our:
Patient Advocate: (740) 420.8353
Senior Director of Quality: (740) 420.8438
Chief Executive Officer: (740) 420.8466
State and Federal Agencies
The Ohio Department of Health also offers a complaint hotline, reachable by:
Phone: 1 (800) 342.0553.
Email: HCComplaints@odh.ohio.gov
Fax: (614) 564.2422
Mail: Department of Health Complaint Unit, 246 N. High St., Columbus, OH 43215
The Joint Commission
The Joint Commission has a complaints process you can use to report a concern. Contact the commission via:
Web: jointcommission.org
Fax: (630) 792.5636
Email: patientsafetyreport@jointcommission.org
Mail: Office of Quality and Patient Safety, The Joint Commission, 1 Renaissance Blvd., Oakbrook Terrace, IL 60181
The Joint Commission also surveys the facilities of Berger Health Hospital on an unannounced basis. These surveys are designed to evaluate Berger Hospital's compliance with nationally established standards concerning quality and safety. The results of the surveys help the commission to determine whether, and the condition under which, accreditation should be awarded.